At La Manor we understand that every luxury property requires exceptional service and precise knowledge. Our team with extensive experience working in private residences and on luxury yachts, fully comprehends the needs and criteria essential for their flawless operation. For this reason, we offer personalized training courses tailored to each position. The curriculum of each training undertaken and all the knowledge imparted will also become an essential part of your House Manual, enabling your staff to consistently deliver top-quality service.
At La Manor a crucial aspect where we leave no room for compromise, is safety. All our training programs are prepared in compliance with the most important principles of protection and safety, of people and the environment. When sharing on our knowledge, we strongly emphasis, harmonious functioning of humans and the ecosystem.
“Quality – some call it a ‘job conditioning’, but for me, it’s more than passion. From the beginning of my professional career, I’ve put my heart into my work because this profession is primarily about the awareness of being part of my clients’ daily lives. This professional awareness it’s being sensitivity, it’s being attentive, to their needs. It’s the desire and full understanding of offering the best I can give. Only when we, as employees, understand that our dedication is an added value, only then, we can truly fulfil ourselves and our roles. I founded this company because I believe that offering the highest quality service is dedication. World-class standards and impeccable home in a harmonious, symbiotic collaboration between well-cared-for clients and fulfilled staff. This vision of domestic staff is the standard I believe my clients deserve, and La Manor is here to provide that standard.” – La Manor Founder, Sylwia Basińska.
Our training courses are designed to equip staff with the essential skills and knowledge required to meet the highest standards of luxury residence service.
They cover a wide range of topics, from etiquette and savoir-vivre to technical aspects of property management.
Here are some sample modules from our courses:
Our etiquette and protocol training helps your staff enhance their guest service skills, both for private and business guests. Thanks to these courses, your residence will become a place where every guest feels exceptionally comfortable and safe.
Our training covers not only table setting but offers your staff skills to create almost artistic displays every day. The training includes various serving styles and skills like caviar preparation and cigar service.Thanks to this knowledge your residence will truly become an exclusive place.
Our housekeeping training ensures that your property is always maintained at the highest level. It includes specific knowledge about caring for precious materials like various antiques, wood, precious metals, crystals, and artworks.
Your valuable wardrobe also requires specialized handling what demands extensive knowledge, which your employees will receive during our training. They will also gain a wealth of knowledge on maintaining fabrics, necessary to protect your carpets or upholstered furnishings. In addition, they will learn all about maintaining your home equipment and that’s not just cleaning it.
Perfect cleanliness is the signature of a luxury residence.
Our property management training prepares your staff to maintain and manage the property at the highest level. This means not only excellent maintenance, repairs, and safety but also cost optimization, leading to savings for you.
After this training your staff will have all the tools necessary to efficiently and effectively manage your properties.
Our culinary and gastronomy courses teach the art of preparing selected by you dishes to the highest standard.
Your staff will master the techniques of a culinary master to serve you with elegance and finesse every, satisfying even your most discerning guests.
Our security, personal protection, and crisis prevention training will enable your staff to respond effectively to all crisis situations, ensuring your peace of mind and safety at all times.
Our training for private drivers cover service and etiquette protocols, with personal protection elements.
It provides comprehensive knowledge on vehicle maintenance both interior and exterior to keep your car in like new condition.
Additionally, upon special client request, we offer supplementary courses on safe driving and road behavior in crisis situations.
Our year-round plant and garden maintenance training delivers specific knowledge for basic and advanced plant care.
Thanks to this training, you will be able to enjoy a beautiful garden, vegetable garden, or herb garden at any time of the year and in harmony with nature.
Our training places a strong emphasis on environmental protection.
Training at La Manor is customized to each client’s individual needs, preparing the staff to serve a specific residence.
We guarantee that our training courses will provide the highest quality knowledge and skills to meet our clients’ expectations and maintain the highest service standards for every residence.
Our mission is to make sure that the staff serving your home,
consciously and skillfully, provide you with the highest quality service.